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  • Connecting the Bay Area since 2009

General Topics

Questions related to all services we offer.

Residential Service FAQ

Questions related to our services for your home.

Business Service FAQ

Questions related to our business services.

General Topics

Cable internet from the cable company uses the television coaxial cable network to provide broadband internet service.

A fiber optic network uses a new fiber optic cable made of plastic and glass to feed internet service to you.

Internet service through a coaxial cable network is limited in speed and capability compared to fiber optic internet service. Cable internet services are typically slower than fiber optic internet services and tend to vary wildly in terms of available capacity depending on time-of-day.
Your router is your main gateway for your entire network and is extremely important. If your router is not working adequately, your internet speed may be reduced or become unreliable.

Using a router that is certified to perform at the full speed of your purchased internet service is very important so you don't artifically slow down your internet with poor router equipment.

We include WiFi routers with all residential internet accounts. Tekify's Managed Router Service is also available to our business subscribers for a minimal fee.

Placing your WiFi router in a central location to ensure adequate WiFi coverage is critical to ensure WiFi reliability. WiFi routers should be placed away from microwaves, ovens, refrigerators, freezers, metal doors, and any other large metal objects that block WiFi signals.
Yes. WiFi is currently only capable of approximately 3-400Mbps at best. A hardwired ethernet connection between your computer and router will provide the most speed, typically up to 1,000Mbps. WiFi is also highly variable and can experience service slowdowns and interruptions when interference is present in your area.

We strongly recommend hardwiring your computer whenever possible to ensure the best performance. Tekify measures performace of the hardwired ethernet connection provided at the router, not the WiFi connection.
Absolutely! We believe that your data should remain your data, and will do whatever we can to ensure that. We do not capture, collect, store, or sell your browsing data or history.

While the FCC has offically repealed their net neutrality order, we continue to actively abide by neutral network policies. Learn more about Net Neutrality here: Wikipedia: Net neutrality.
People often confuse Megabits (Mb) and Megabytes (MB). There are 8 Megabits in 1 Megabyte.

Internet service is sold in Megabits-per-second (Mbps). Examples include 100Mbps, 500Mbps, and 1,000Mbps.

Some websites and software show speeds in Megabytes instead of Megabits, leading to confusion due to the different measurement scale being used.
Internet-of-things, or IOT, is a general term used to describe small devices that connect to the internet for the purpose of enabling, controlling, or monitoring something. These are usually wireless devices that don't use much bandwidth.

Examples include: smart home assistants, video doorbells, WiFi thermostats, WiFi smoke alarms, and more.